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About Us


 

Frequently Asked Questions & Sales Policies

These are Frequently Asked Questions that help explain what to expect if you decide to purchase from our website.

What if an item has Sold - Fabric Sample Only?

If you are interested in a certain item that shows it has been sold please contact us. These fabrics or yarns are still available. The item shown in the photograph has sold but we may have ready made products available in the same fabric or yarn colors that have not been photographed yet.

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What is your return policy?

All Sales Are Final. Please ask any questions about a product before you purchase. No Refund. No Exchange.

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How do I order from you website if there is no Add to Cart button?

Send an email through the contact us page. Include information about the product you are interested in purchasing; product name, fabric type, color, the amount of yardage, etc. We will respond to your email ASAP with the information you have requested along with any additional product information we feel you may find helpful. Once your questions are answered about the products an invoice will be created for you to make the purchase. The invoice will be sent so you via email for payment.

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How do you ship orders placed through the website?

Once payment is received the order it is packaged for shipment and mailed via the United States Post Office.

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Do you ship Internationally?

No, we only ship within the United States.

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How will my package be shipped?

Packages are shipped in new boxes or mailers according to the size of the item. Packages are mailed via USPS First Class Mail or Priority Insured Mail within 1-2 business days after payment has been received.

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How will I know my order has shipped?

Once the package is mailed you will receive an email with the expected delivery day along with the USPS Tracking number.

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What happens if I do not receive my package?

Packages are sent via United States Postal Service with tracking numbers. The USPS tracking scans show the date, time and place of the delivered package. We are not responsible for packages that are shown as delivered by the USPS scans. We are also not responsible for uninsured packages that are lost during transit or packages that are stolen after delivery is shown by the postal service. Please ask to add Signature Confirmation, for an additional charge, to your order if you are concerned about the package delivery.

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Do you use stock photos?

No, the item you see in the listing photographs is the actual item you receive. I do my best to represent every item accurately through photographs, size description, fabric content, color descriptions and product features. It is important that you check the size carefully as they sometimes appear larger or smaller in the photograph than they really are. I will be happy to answer any questions or provide additional photos about an item before you purchase.

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Do you have a brick & mortar store?

No, we have a working design studio. We work by appointment only just like other professional services. Appointments are available Tuesday-Friday and Saturday morning. Please contact us through the 'contact us' page to schedule an appointment. If you would like to order any of the supply products shown on our website, or if you are looking for a specific item, send us a message via the contact us page. We will be happy to create an invoice for the product and ship it to you after we receive the payment.

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